Refund policy
Refund & Returns Policy
Fetch and Co (Fetch Paw)
Last updated: [Insert Date]
At Fetch and Co, we want you to feel confident using our products. This policy explains how returns, refunds, and subscription cancellations work.
1. Physical Products (QR ID Tags)
30-Day Return Policy
You may return unused QR ID Tags within 30 days of receiving your order, provided:
• The tag is unused
• The tag has not been activated
• The tag is returned in its original packaging
• Proof of purchase is provided
If these conditions are met, we will issue a refund to your original payment method.
Non-Returnable Items
We cannot accept returns if:
• The tag has been activated
• The tag has been customised or linked to a profile
• The product shows signs of use or damage
Once a tag has been activated, it is considered digitally linked and non-resellable.
2. Damaged or Incorrect Items
If you receive:
• A damaged item
• The wrong item
• A defective product
Please contact us within 7 days of delivery at:
Include:
• Your order number
• Clear photos of the item
We will arrange a replacement or refund where applicable.
3. Fetch Protection Plan (Subscription)
The Fetch Protection Plan is a digital service that activates your pet’s online profile.
Subscription Billing
• Plans are billed monthly or annually (as selected at checkout)
• Billing continues automatically until cancelled
Cancellation Policy
You may cancel your subscription at any time via your account dashboard.
• Cancellation prevents future charges
• No partial refunds are issued for unused time within a billing cycle
• Profiles deactivate at the end of the current billing period
Refunds on Subscription Plans
Because the Protection Plan is a digital service that activates immediately upon purchase:
• We do not offer refunds once the plan has been activated
• If you believe you were charged incorrectly, contact us within 7 days at info@fetchpaw.com
4. 6-Month Manufacturing Guarantee
We offer a 6-month guarantee on manufacturing defects for QR ID Tags.
This does not cover:
• Normal wear and tear
• Loss of tag
• Damage caused by pets or external force
If a manufacturing defect occurs, we will replace the tag free of charge.
5. Return Shipping
Unless the item is defective or incorrect:
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
6. Processing Time
Approved refunds are processed within 5–10 business days.
Depending on your bank, it may take additional time for the refund to reflect.
7. Contact Information
For all refund or return queries:
📧 info@fetchpaw.com
Company: Fetch and Co (Fetch Paw)