Contact information
Contact Information
Fetch and Co (Fetch Paw)
We’re here to help.
If you have any questions about your order, your pet’s profile, your subscription, or anything else — please reach out to us directly.
Customer Support Email
We aim to respond to all enquiries within 1–2 business days.
What to Include in Your Email
To help us assist you faster, please include:
• Your full name
• Your order number (if applicable)
• The email address used for your account
• A brief description of your enquiry
If your message relates to a damaged or incorrect item, please attach clear photos.
Business Information
Company Name: Fetch and Co (Fetch Paw)
Country of Operation: South Africa
We appreciate your trust in Fetch and Co and are committed to providing fast, reliable support for you and your pet.